1. Scope of this policy
This Privacy Policy describes how Village Pharmacy of Syosset ("we," "us," or "our") handles information collected through this website and its online forms. Protected health information created or received in the course of providing pharmacy services is separately governed by HIPAA and by our Notice of Privacy Practices. Where the two documents differ with respect to protected health information, the HIPAA Notice controls.
2. Information we collect
Information you give us
- Identifiers such as name, date of birth, phone number, email address, and ZIP code
- Request details such as prescription numbers, medication names, and current pharmacy
- Delivery details such as street address and delivery preferences
- Messages you send us through contact forms, email, or phone
Information collected automatically
- Device and browser type, operating system, and screen size
- IP address and approximate location derived from it
- Pages viewed, links clicked, referring website, and time spent
- Cookie and pixel identifiers used for analytics and advertising measurement
3. How we use information
- To respond to refill, transfer, delivery, and contact requests
- To verify identity and coordinate with prescribers, insurers, and other pharmacies
- To operate, secure, troubleshoot, and improve the website
- To measure the performance of our advertising and website content
- To send service messages about your requests, deliveries, and refills
- To comply with legal, regulatory, and professional obligations
4. Cookies, analytics, and advertising
We use cookies and similar technologies, including Google tag services and the Meta Pixel, to understand how visitors use the Site and to measure advertising performance. Some of this measurement uses server-side events, in which limited contact information you submit is irreversibly hashed before transmission so it cannot be read by the recipient in plain form. We do not sell your personal information, and we do not share health condition information with advertising partners.
You can control cookies through your browser settings, use your device's "Limit Ad Tracking" or equivalent setting, and opt out of Google Analytics using Google's browser add-on. Blocking cookies may affect some Site features.
5. How we share information
We disclose information only as described here:
- Service providers. Hosting, database, communications, delivery, analytics, and advertising vendors that process data on our behalf under contract.
- Healthcare operations. Prescribers, insurers, pharmacy benefit managers, and other pharmacies, as needed to fill or transfer your prescriptions.
- Legal requirements. When required by law, subpoena, regulatory authority, or to protect the rights, safety, or property of patients, staff, or the public.
- Business transfer. In connection with a merger, acquisition, or sale of assets, subject to the protections in this policy.
We do not sell your personal information and we do not rent our patient lists.
6. Data security
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, role-based permissions, and audit logging — to protect information. No system is perfectly secure, so we cannot guarantee absolute security, but we review our safeguards regularly and respond promptly to suspected incidents.
7. Data retention
We retain website form submissions for as long as needed to fulfill the request and to meet legal, tax, and professional recordkeeping obligations. Pharmacy records are retained for the period required by New York State pharmacy law. Analytics data is retained in aggregated or de-identified form.
8. Your choices and rights
- Ask us what information we hold about you and request a copy
- Request correction of inaccurate information
- Request deletion of website form data, subject to recordkeeping requirements
- Opt out of marketing messages at any time by replying STOP or contacting us
- Exercise your HIPAA rights as described in our Notice of Privacy Practices
To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
9. Children's privacy
The Site is intended for adults. We do not knowingly collect personal information from children under 13 through this website. A parent or legal guardian may submit information on behalf of a minor patient. If you believe a child has provided information directly, contact us and we will delete it.
10. Third-party sites
Links to third-party websites, including our online store and mapping services, are provided for convenience. Those sites have their own privacy policies, and we are not responsible for their practices.
11. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent revision. Material changes will be highlighted on this page.
12. Contact us
Village Pharmacy of Syosset
38 Cold Spring Rd, Syosset, NY 11791
Phone: (516) 921-0880
Email: villagepharmrx@gmail.com
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